Why can't I find a profile anymore?

Understand the many reasons a profile could go missing from the Ashley Madison platform.

Updated over a week ago

In accordance with our Privacy Policy, we cannot provide information on our members' accounts/activity.

However, there are several reasons a profile may be missing, including:

  • The member has deleted the profile;

  • The member's profile has been removed for violating our Terms and Conditions

  • The member currently has the profile set to Hidden;

  • The member has blocked you;

  • The member has changed his/her profile gender and/or desired preferences; and

  • The member has deactivated the profile.

All messages from members suspended for violating our Terms and Conditions will be automatically deleted from your Inbox and Outbox.

If you used credits to send a message to any member whose account was later suspended, we will automatically refund the credits used to initiate contact with this member.

If the member has deleted or hidden their account, no credits will be returned as we can’t control these actions. It is every member's right to delete or hide their profile as they like.

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