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How do I protect myself from malicious email (phishing)?
How do I protect myself from malicious email (phishing)?

Understand how you can protect yourself from spammers and fraudsters by looking out for suspicious activity.

Updated over a week ago

Ashley Madison never asks for personal information via email or instant message.

As with all of the most popular websites, spammers sometimes send fake emails posing as customer service. This is called phishing and it’s how fraudsters obtain personal information.

Be suspicious any time you receive:

  • An email message, text, or phone call asking for personal or financial information;

  • Any email requesting to click here

    • If you receive an email like this, hover your cursor over the link without clicking. If the URL link is legitimate, you will see a domain name that matches the company.

  • If the URL link doesn’t match the company name (e.g. the name is misspelled or contains extra words), it’s a phishing email from a scammer. Hit delete or block the sender.

  • Reputable companies usually have a verifiable 1-800 number on their emails. Check that the 1-800 number is legitimate by doing a web search, and then calling the company directly if you’re concerned about an email, phone call, or text.

Important: If you ever receive an email from Ashley Madison asking for personal information, it’s a scam. Hit delete or block. We will never ask for personal information through email or text.

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