Fully deleting your account/profile will:
Remove your profile from the search results;
Remove your profile from the Ashley Madison site;
Remove your messages (both sent and received);
Remove any usage history and/or personal information stored on our site;
Remove your photos; and
Forfeit any remaining credit balance.
Remember, you can always temporarily deactivate your profile instead of deleting it completely. This way, you can hide your profile from members, keep any credits in your account, and easily reactivate if you decide to come back within 12 months. |
To delete your account/profile:
Desktop or Mobile Web
Click on the three horizontal pink lines [☰] in the top-left corner;
Then on Settings;
Then Account;
Scroll to the bottom of the page;
Select Delete Account; and
Follow the steps until you receive a confirmation message.
iOS
Tap on the three horizontal pink lines [☰] in the top-left corner;
Then on Settings;
Then Account; and
Then select Full Deletion at the bottom of your screen.
Android
It’s not currently possible to delete or deactivate your profile using the Android app. Please
contact [email protected] for assistance or sign in on the website for self-service.
Please note that, in accordance with our Terms and Conditions and Privacy Policy, any information that we require to retain for accounting or legal purposes (including to manage any potential chargebacks) will be deleted in accordance with our data retention schedule. This means that some of your payment and usage history may be kept for up to six (6) months for accounting or legal purposes. |