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How do I cancel automatic charges on my account?
How do I cancel automatic charges on my account?

Understand the difference between credits and subscription features on Ashley Madison, and how to cancel automatic subscription features.

Updated over a week ago

Credit purchases on Ashley Madison are not subscription-based. When purchasing credits, you receive a package of credits that never expire. You will continue to be a full member providing you have a positive credit balance in your account.

Tip: Canceled subscriptions in advance of their renewal date are not eligible for a refund during the current billing period. This action simply prevents the subscription from renewing automatically upon the renewal date, and you can continue enjoying your subscription until its expiration date.

To cancel any automatic re-billing option:

  1. Access your account via desktop or mobile web;

  2. Click on the three horizontal pink lines [☰] in the top-left corner;

  3. Then on Settings;

  4. Then Account; and

  5. Select Purchases.

    • Here you can access information about your credits, purchase history, auto top-up, and active subscriptions, and can make the necessary adjustments.

Unfortunately, you can’t cancel subscriptions using the Ashley Madison app at this time.

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