Customer Support

You could be experiencing difficulty logging into your account due to several reasons:

Try clearing the cookies and cache from your browser if using a desktop or mobile web browser.

Each time you access a file through your web browser, the browser caches (stores) it. This way, the files (including any images on the page) do not have to be retrieved from the website each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently.

For instructions on clearing cookies and cache on your browser, please read <a href="https://help.ashleymadison.com/en/articles/21430-how-to-clear-cookies-and-cache">How do I clear my cookies/cache</a>?

Additionally, ensure you are using the latest version of your web browser.

If using the iOS or Android app, updates may be required. Try updating, or uninstalling and reinstalling the app 

3) To log into the website, you will need your username and password.

If you attempt to login using incorrect credentials (such as the wrong username or an email address in place of a username), the system will return an error message: Your login information is incorrect and you won’t be able to login.

4) Ensure that you are using the correct case-sensitive usernames and passwords.

Visit AshleyMadison.com, and click LOG IN in the top-right corner;

Then click on <a href="https://www.ashleymadison.com/pt-us/forgot-password/n/" rel="nofollow noopener noreferrer" target="_blank">Forgot your username or password?</a> and enter the email address associated with your profile;

- Your Member Login information will be sent to this email address.

Once you receive the email, click "Reset Password" and you will be redirected to a new login page;

Fill in the form fields with your case-sensitive Username and create a new password (using only letters, digits, and special symbols (no spaces) and confirm it;

After creating and submitting your new password, click Login; and

Log in with your Username and newly-created password.

1. Visit AshleyMadison.com, and click LOG IN in the top-right corner; 
2. Then click on <a href="https://www.ashleymadison.com/pt-us/forgot-password/n/" rel="nofollow noopener noreferrer" target="_blank">Forgot your username or password?</a> and enter the email address associated with your profile;
 - Your Member Login information will be sent to this email address.
3. Once you receive the email, click "Reset Password" and you will be redirected to a new login page;
4. Fill in the form fields with your case-sensitive Username and create a new password (using only letters, digits, and special symbols (no spaces) and confirm it;
5. After creating and submitting your new password, click Login; and
6. Log in with your Username and newly-created password.

Understand the reasons that could cause difficulty when logging into your account and how to troubleshoot for them.

1) Browser history

2) Update or reinstall the app

3) To log into the website, you will need your username and password.

4) Ensure that you are using the correct case-sensitive usernames and passwords.