How do I reset my password?

Understand how to reset your account password on desktop, mobile web, and apps.

Updated over a week ago

Desktop or mobile web

If you want to reset your password before logging in:

  1. Click LOG IN in the top-right; and

  2. Then on Forgot your username or password?, and enter the email address used to register your profile.

An email with your profile's credentials will be sent to the address associated with your account. Once you receive the email, click on Reset Password and you will be redirected to a new login page.

If you want to reset your password after logging in:

  1. Click on the three horizontal pink lines [☰] in the top-left corner;

  2. Then on Settings;

  3. Then Account;

  4. Then Password;

  5. Enter your existing password, new password, then confirm new password; and

  6. Select Save.


iOS and Android

  1. Tap on the three horizontal pink lines [☰] in the top-left corner;

  2. Then on Settings;

  3. Then Account Information;

  4. Then Password;

  5. Enter your existing password, new password, then confirm new password; and

  6. Select Change Password.

Once you have updated your new password, click LOG IN and enter your username and newly created password.

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