Why was my account suspended?

Understand the reasons that could lead to an account suspension, and how to appeal to our customer service team for a manual profile review.

Updated over a week ago

We continuously review profiles on Ashley Madison® to ensure a safe environment and positive experience for all Members.

If your account was suspended, it was likely due to a violation of our Terms and Conditions. To review our community guidelines, please see our Terms and Conditions and the Code of Conduct within.

The most common reasons for account suspension include:

  • Repetitive and/or suspicious activity;

  • Asking for money;

  • Harassing members;

  • Using our platform to promote services;

  • Selling photos or videos;

  • Indications of any criminal or illegal activity such as prostitution, human trafficking, drugs, or seeking minors; and

  • You are under 18 years of age (or the age of majority in your jurisdiction, if older than 18).

If you believe that you did not violate our community guidelines, you can appeal to our customer service team for a profile review.

If you experience difficulties accessing the link below, try clearing your browser cache and cookies.

Appeal suspension

We will review your appeal and act accordingly by either reinstating or permanently suspending your account.

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