The most common reasons for a payment being declined are:
You added the wrong credit card or payment information
Ensure that you have entered the correct information, including credit card details, name on the card, and corresponding billing address. Once the correct payment information has been added, try again to make your purchase.
If the payment information is correct but you still receive a payment failure notification, contact your bank or credit card company as there may be an issue on their end preventing your card from making a purchase.
Your bank declined the transaction
Contact your bank or credit card company to receive more information.
Typically, banks and credit card companies place holds on certain transactions to prevent potentially fraudulent purchases. Once you confirm that your purchase is legitimate, try again to make your purchase.
Your card isn’t authorized for international online purchases
Try another payment method or call your bank or credit card company to enable your card for international online purchases. Once enabled, try your purchase again.
Your card has insufficient funds
Ensure that you have enough available funds to cover the entire balance of your purchase. We always show you the total amount of the purchase before you complete it.
Occasionally, your bank or credit card company may apply a small fee on international purchases. Ensure you have enough funds to cover the purchase as well as any applicable fees, otherwise your bank or credit card company may decline your purchase.
Once you have verified that you have sufficient funds, try your purchase again.
You are using someone else’s credit card
We do not accept third-party credit cards. Please make purchases with your personal credit card or choose another payment method.