Support & Troubleshooting
How to contact Customer ServiceUnderstand how to contact customer service if our help documentation doesn’t address your issue.
What do I do if my account is locked?Understand what causes locked accounts and the steps required to successfully login again.
What do I do if I can’t log in to my account?Understand the reasons that could cause difficulty when logging into your account and how to troubleshoot for them.
How do I reset my password?Understand how to reset your account password on desktop, mobile web, and apps.
How do I log out of my account?Understand how to securely log out of your Ashley Madison account on desktop, mobile web, and apps.
How do I delete my account/profile?Understand what fully deleting your Ashley Madison account means, and the steps required to do so on desktop, mobile web, and iOS.
Why was my account suspended?Understand the reasons that could lead to an account suspension, and how to appeal to our customer service team for a manual profile review.
How do I reinstate/reactivate my account? What if my account was suspended?Understand the differences between reactivating deleted, suspended, and deactivated accounts.
Why can't I find a profile anymore?Understand the many reasons a profile could go missing from the Ashley Madison platform.