Billing, Payments & Credits
Why was my PayPal payment not added to my account?Understand how our payment system processes your PayPal eCheck payment, and its typical processing time.
I made a payment, why can’t I see my credits?Understand the reasons that could cause delays in seeing your purchased credits applied to your account.
My credit card payment failed. What should I do?Understand the most common reasons that lead to failed credit card payments and how to troubleshoot for them.
How can I pay with a money order? (U.S. and Canada only)Understand the process for and information needed when paying with a money order for members in Canada or the United States.
Which payment methods can I use?Understand the global payment methods accepted by Ashley Madison and where to find accepted payment methods unique to your region.
Can I pay with a third-party credit card?Understand the types of credit cards accepted by Ashley Madison.
How do I use a prepaid credit card to make a purchase?Understand the process and limitations for using a prepaid credit card to make a successful purchase on Ashley Madison.
Does Ashley Madison offer private payment options?Understand the different private payment options accepted by Ashley Madison to ensure your privacy.
What charge will appear on my credit card statement?Understand how charges for Ashley Madison will appear on your credit card statement and the possible third-party exceptions.
How can I stop automatic billing for credits?Understand the steps to follow to disable automatic credit top-ups.
How do I cancel automatic charges on my account?Understand the difference between credits and subscription features on Ashley Madison, and how to cancel automatic subscription features.
How do I prevent automatic charges on my account?Understand the difference between credits and subscription features on Ashley Madison, and how to cancel automatic subscription features.
What are Administrator Credits?Understand what Administrator Credits are, and the circumstances under which they can be applied to your account.
What happens to my credits if I delete my account?Understand what happens to your credits when you delete your account, and the difference between account deletion and deactivation.
How do I see my credit balance and credits spent?Understand where to find your current credit balance and credit history.